Privacy Policy

ClosetVibe – Policies & Terms

Welcome to ClosetVibe, your online destination for stylish and affordable clothing.

These policies cover your rights, our responsibilities, and how we manage orders, returns, and privacy in the context of an online clothing store.

1. Information We Collect

We collect information necessary to provide you with a smooth shopping experience, including:

• Name, email, phone number, delivery & billing addresses

• Payment details (processed securely via Stripe, PayPal, Afterpay, etc.)

• Size preferences, style choices, and wishlists

• Device/browser information, cookies, and analytics

• User-generated content: reviews, messages, and photos for marketing

2. How We Use Your Information

• To process clothing orders and manage shipping

• To recommend sizes and products based on preferences

• To provide customer support and order updates

• To improve website experience and suggest outfits

• To prevent fraud and ensure secure transactions

3. Sharing Your Information

We do not sell your personal data.

We may share information with:

• Payment processors

• Courier services for clothing delivery

• Marketing platforms (only if you opt in)

• Website hosting/analytics providers

4. Cookies & Tracking

Cookies help us provide size recommendations, track popular styles, and improve navigation.

5. Data Security

We protect your data using secure servers, encrypted payments, and restricted internal access.

6. Your Rights

You can request: access, correction, deletion, or copies of your personal data at any time.

7. Children’s Privacy- We do not knowingly collect data from children under 13.

Terms & Conditions

1. Orders & Availability

All items are subject to availability.

We aim to accurately describe sizing and colours, but variations may occur due to:

• Screen/display differences

• Fabric variations and seasonal stock

2.Pricing & Payments

• All prices in AUD

• Payments processed securely via trusted third parties

• Prices may change without notice

3. Product Use

ClosetVibe clothing is intended for personal, non-commercial use.

4. Reviews & User Content

By submitting reviews, photos, or comments, you grant ClosetVibe permission to use them in marketing or on social media.

5. Prohibited Uses

• No resale of our images or content

• No unlawful use of our website

6. Limitation of Liability

ClosetVibe is not responsible for indirect losses, delays in delivery, or courier mishandling.

Refund & Return Policy

1. Your Rights Under ACL You are entitled to a repair, replacement, or refund if clothing is:

• Faulty, damaged, or unsafe

• Not as described

• Incorrectly delivered

2. Change-of-Mind / Sizing Issues

ClosetVibe does not offer refunds for:

• Wrong size ordered

• Change of mind

• Colour preference

3. Faulty or Damaged Items

4. Non-Returnable Items

(Clothing Hygiene)

• Underwear, swimwear, or intimate clothing

• Earrings, hair accessories, or cosmetics

• Final sale items

5. Return Instructions

• Package the clothing securely

• Include order number and reason for return

• Ship to the address provided after approval

6. Refund Processing Refunds are processed within 3–10 business days to the original payment method.

Shipping Policy

1. Processing Times

Orders ship within 1–3 business days (excluding weekends).

2. Delivery Partners

• Australia Post, Aramex, CouriersPlease

3. Delivery Times

• Standard: 3–8 business days

• Express: 1–3 business days

4. Tracking

A tracking number is emailed once your clothing ships.

5. Incorrect Address / Lost Parcels

• Customers are responsible for re-shipping if address is incorrect

• We assist with courier investigations but are not liable once delivered

6. International Shipping

If applicable, all customs duties and fees are the customer’s responsibility.

Email: info@closetvibe.com.au

Website: www.closetvibe.com.au

🚚 Free Shipping all over Australia for The Month of January 🚚

Privacy Policy